Refund and Returns Policy
Effective Date: January 17, 2025
At Chicxxmist, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our Refund and Returns Policy provides a straightforward process to assist you.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original condition, and include all original packaging and tags.
- Custom or personalized items are non-returnable unless they arrive defective or damaged.
How to Initiate a Return
- Contact us at contact@chicxxmist.com with your order details and reason for the return.
- Our team will provide a return authorization and instructions for shipping the item back.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process
- Once we receive and inspect the returned item, you will be notified about the refund status.
- Approved refunds will be processed within 5-7 business days and credited to your original payment method.
Exchanges
- We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order to arrange an exchange.
Non-Refundable Items
- Gift cards.
- Items purchased on clearance or marked as “Final Sale.”
Damaged or Incorrect Orders
- If your order arrives damaged or incorrect, please notify us within 7 days of delivery. We will arrange for a replacement or refund as needed.
Contact Us
For any questions or assistance regarding our Refund and Returns Policy, please reach out:
Phone: (843) 427-4489
Email: contact@chicxxmist.com
Address: 1513 S Ocean Blvd, North Myrtle Beach, South Carolina (SC), 29582
Thank you for choosing Chicxxmist. We are committed to providing exceptional products and service!
